HOW THE MANAGEMENT WORKS IS STAYING VIGILANT AGAINST COVID-19
Sarah B • February 15, 2021
The Management Works has implemented various safety procedures throughout the pandemic to ensure resident and employee safety.
As COVID cases continue to impact Southern California, The Management Works is staying vigilant and taking all possible precautions through the coming winter months. There are many different measures that The Management Works has implemented since the start of the pandemic to keep residents and team members as safe as possible. All CDC guidelines are followed when interacting with current residents, prospective residents, and vendors.
One tool which was previously in place for the convenience of residents turned out to be extremely helpful once the virus hit the United States. The Managements Works utilizes an online portal where residents and owners can easily access online statements, update renter’s insurance, and pay rent. Important maintenance work is also able to be effortlessly requested on the website.
All leasing offices are closed to the public to minimize in-person contact, so we have increased our online and phone communication to stay responsive and helpful to residents. To protect our staff and eliminate unnecessary exposure for residents, we have confined our maintenance work to emergency requests only. When our staff does need to enter a unit, a PPE (personal protective equipment) is worn for the entire duration of the project. All maintenance work is completed with the utmost care and precaution. Before entering a unit to begin work, managers will check with residents to ensure they are feeling well and have not been in contact with anyone who tested positive for COVID-19. Work orders can always be rescheduled if necessary. Maintenance work areas are sanitized, and new sanitizing equipment is provided regularly to employees. Face coverings are worn by our staff for the entire workday, both inside and outside, to protect residents and team members. Prospective residents still need to be able to view potential apartments before deciding, so we have many 3D virtual tours available in an attempt to limit the need for in-person viewings. If someone still requests an in-person tour, we provide a lock box code which is changed daily. All units are also disinfected between viewings.
Some spaces still need to be shared, so we have installed sanitizing stations in all high traffic areas. These places include commonly used areas like laundry rooms and offices. Cleaning and disinfection procedures have also been increased in all high traffic areas. Finally, in order to adhere to the current mandates, all fitness centers are operating at 25% capacity, and the community pools are only open during business hours in order to restrict the number of residents in the pool at one time.
It has been challenging to balance the need for community and sharing spaces while also keeping everyone safe. Obviously, the safety and health of our residents is our highest priority. The Management Works will continue to evolve and make appropriate decisions as the virus situation and health department recommendations change. These times are difficult for everyone, and the measures that The Management Works efficiently and successfully implemented have made the transition as easy as possible for both team members and residents. We appreciate our residents’ willingness to work with us and stay flexible during these evolving phases. We are very much looking forward to spending more time with the community in our shared spaces when it is safe to do so.
